Terms and Conditions
We are trading as Worldwide Dream Holidays (WWDH), and we are also known as Barbados Dream Villas, Worldwide Dream Villas and Holiday in Barbados. We have an office in Barbados handling, real estate, property management, villa rentals and hotel accommodation.
Registered Address :
Worldwide Dream Villas & Holidays, (incorporating Holiday in Barbados and Barbados Dream Villas)
40 Knutsford Road, Row of Trees, Alderley Edge, Cheshire SK9 7SF Tel :
(UK) 0845 017 6707 (Int) +44(0) 1625 586 895 or (Int +44 (0) 1978 368531
Website : www.worldwidedreamvillas.com
Worldwide Dream Holidays Limited is a company registered in England with number 4445787
VAT Registration 761 2167 44
ATOL Membership 9764
Our opening hours are – Monday to Friday 9am to 6pm
E-mail contact – [email protected]
Reference to “Company”, “we” or “WWDH”, refers to Worldwide Dream Holidays Ltd acting as an independent agent for both Customers, agents and Owners.
Owner or Property Owner refers to owner of the Property (WWDH is not the villa owner).
Contract/agreement – This agreement/contract is between the property owner and the principle guest who has completed the Booking Form via WWDH.
Property is the villa, apartment or other holiday accommodation you agree to book with WWDH
All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it.
Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to : www.atol.org.uk/ATOLCertificate
To highlight reasons for booking your holiday with ATOL proctection – view this brief video
The following booking conditions outline the terms under which WWDH operate. They advise you of your obligations to WWDH and also the obligations of WWDH to you. Please ensure you read them carefully before proceeding with your booking. The principle guest who completes the booking information, must be 18 or over and one of the travelling party (unless another person has been authorised to do so). Once the booking form information is completed this certifies that he/she is authorised to agree to our Terms & Conditions and acts on behalf of all persons included on the Booking Form. Including any additional guests added at a later date.
Descriptions & Photography
All descriptions on this web-site are based on inspections made by or on behalf of WWDH and information passed to us, which we believe to be accurate. The descriptions have been written as each Property existed at the time of inspection, and any changes by villa agent/Owners or hotel are sometimes made without prior warning and therefore WWDH does not wholly guarantee the accuracy of the information and cannot accept entire responsibility for any decisions made thereafter. Any significant changes will be actioned as soon as we are made aware of them and the relevant information will be updated. If changes are made after you have already booked we will advise you prior to your departure, if it is your decision to cancel at this point, this may not be without cancellation penalty. In some cases certain facilities and amenities may be affected by a change to local conditions, such as bad weather or low season. Public Holidays and Festivals may also affect the availability of resort facilities. Swimming Pools are not heated unless otherwise stated. Distances to the nearest beaches can be provided and depending on location the beach may be sandy, stones or shale. The photographs throughout the web-site are to provide an overview impression of each Property or destination. WWDH cannot accept responsibility for changes made to any furniture, colour schemes or views since the photographs were taken.
Booking
Provisional bookings can be arranged and potential bookings may be held for up to 48 hours, pending receipt within that period of a formal confirmation and the relevant booking information. If the required deposit/payment is not received within 7 working days of the initial hold, the booking will be released.
Your Financial Protection
When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where to obtain information and who to contact if things go wrong.
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative).
In some cases, where neither we, nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees, any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.”
For further information visit : www.atol.org.uk
Book with Confidence. We are a Member of ATOL which means you have the benefit of ATOL’s assistance and Code of Conduct. If you buy other travel arrangements such as accommodation only this protection doesn’t apply.
The booking information must include a list of all those passengers travelling with relevant ages for children. Only those listed will be allowed to stay at the villa/hotel unless other arrangements have been agreed and confirmed in writing.
A principle member of the party must acknowledge that the terms & conditions as outlined on the web-site have been read and accepted, which he/she will do by completing the on-line booking details. This person is then responsible for all things relating to the booking and the named guests.
An agreement/contract will exist upon issue of a WWDH confirmation/invoice, which will be sent out to you within 24 hours of initial confirmation. As WWDH acts as an independent agent for Agents and Owners this agreement/contract is between the Owner and the person who has completed the booking information and who has thereby acknowledged the terms and conditions via WWDH.
We advise that you check the details of any confirmation/invoice immediately and if you have any queries please contact WWDH as soon as possible. WWDH cannot accept responsibility for any inaccuracies that we have not been notified about. After the issue of our confirmation/invoice, should you wish to make any alteration or amendment, this may involve a charge, which WWDH will notify you of at the time.
Deposits vary between 20 – 50% of your holiday price, depending on the time of year, destination and the individual Property. The amount of the relevant deposit will be advised at the time of booking. Deposits are non-refundable
The final balance is payable to WWDH 10 weeks prior to departure and the balance due date will be presented on your confirmation/invoice. If payment is not received by the due date, we reserve the right to cancel the reservation, and your deposit will be retained and a further cancellation charge may apply. When the full balance has been received along with any required security/damage deposit and all final booking information (if applicable) your documents will be sent to you. This will usually be 10 -14 days prior your departure date.
Staff
The number of staff and the hours they work vary depending on the Property, ranging from a daily maid to a full team of resident staff. Your staff requirements are important to us, so please let us know at the time of your enquiry, whether you need any additional staff (whether it be a nanny, personal trainer, a gourmet chef or other). We will do what we can to arrange this for you and will advise you of the additional charges and whether these need to paid prior to your arrival or paid locally. Generally there are gardeners, pool attendants, caretakers, security guards etc carrying out their duties on the Property. If this will cause concern, please discuss this with us in advance. We will always aim to meet your requirements for additional staff services, but we are not responsible for services provided by any third party such as an Owner or local agent etc.
Security/Damage Deposit :
Most villa agents/Owners require an additional deposit, to safeguard against damages etc. to the Property. This security/damage deposit is to guarantee protection of the Property and go towards the cost of any breakages or damage, along with providing payment for any telephone calls and any additional costs which may be incurred during your stay. In some destinations, the deposit is requested on arrival and will need to be paid in cash or equivalent to the villa management agent/Owner’s representative, or may be requested by WWDH along with the balance payment 10 weeks before departure. If only an authorization is required and not an actual payment then this will be requested approximately 28 days prior to your departure.
The security/deposit amount required varies depending on the Property and normally starts from £ 500 upwards. The required amount will be advised on the booking form information, at the time of booking along with the payment method. All furniture, fittings, effects, facilities, keys and other devices and equipment should remain in the same state of repair and condition as it was when you arrived. Damages by you or your guests will result in an appropriate payment being made to the Property Owner direct or to WWDH as the agent.
Extras Payment :
Should we arrange any extras for you during your stay, such as baby equipment, extra beds, groceries, additional staff etc. these charges should be paid for locally unless otherwise agreed. If the pre-arranged extras are not settled prior to leaving the destination, the card used as security/damage guarantee will be used to clear the outstanding accounts and the confirmation/receipts for the extras will be sent to clarify all charges made.
Check-in /Check-out times :
Check-in and check-out times can vary between properties/ hotels. As a guide we advise check-in times to be from 3pm and check-out times before 10am. Final check-in and check-out times will be advised on your final documentation. Request for an early check-in or a later check-out can be requested and will be subject to final confirmation with the Owner as this will depend on the arrival and departure of other guests on the changeover days, so may not be confirmed until near to the travel date. We recommend that you advise us of your requirements at the onset of your enquiry. If your arrival is delayed for any reason you should inform the local contact person noted on the final documentation which is sent once full balance is received for the holiday.
Late Arrivals
Should you experience any delays with your chosen transportation, WWDH does not accept responsibility for the problems this may cause, or for the curtailment or shortening of your holiday.
If you arrive after 19.00 in Europe without prior arrangement you may not be able to gain access to the Property until the following day, or a charge may be levied by the Owner to arrange for local staff to organise late access.
Special requests
All requests should be made in advance of your departure date and in writing. We aim to accommodate your special requests but WWDH has no legal liability to you in the event that the request has not been complied with. We will always make our best recommendations for additional staff services, but we are not responsible for services provided by any third party such as an Owner or local agent etc.
Insurance
It is a COMPULSORY requirement that you and your party have the necessary insurance cover to protect for medical needs, cancellation or flight delays etc. and also personal liability. WWDH require confirmation of your insurance supplier along with your policy number and a 24 hour contact telephone number which must be included on the booking form. In the event of any emergency abroad, this information will also be used to assist where necessary. The responsibility lies with you to ensure that any insurance policy you take out meets your personal and particular needs. Each member of the party is responsible for having valid documentation for travelling abroad and checking any health requirements.
Passports, Visas & Health requirements
It is the responsibility of each member of your party to check they have the correct and valid passport and/or visas for your chosen destination. WWDH cannot accept responsibility for you or your party failing to produce or provide the necessary documents. Any concerns should be checked with the relevant embassy or consulate well in advance of travel dates. You should also check for any necessary vaccinations and/or your doctor’s clearance to travel. WWDH cannot accept liability for any illness as a result of your failure to check and meet the necessary requirements. If you or any member of your party have a medical condition of any kind or are pregnant, you/they should seek clearance of the proposed travel plans from a doctor. If there are any financial penalties as a result of you not complying with these requirements, these will be your responsibility and that of each member of your party.
Payments
Payments can be made by personal cheque, bank transfer or selected credit cards as advised on your confirmation invoice. Cheques require 5 working days to clear so when making payment by cheque please allow enough time to meet the required payment date. On credit card payments we reserve the right to levy a 3% handling charge (no charge for Debit transactions).
Payment MUST be made using one of the payment methods shown on the confirmation invoice and payment MUST be received within 7 days after the initial receipt of the invoice. Failure to meet this requirement may result in the booking being released.
Our Prices
Prices shown on the web-site are usually based on a 7 night stay for accommodation only (for hotels including appropriate meal plan) for the maximum number of guests in the villa, or based on 2 people sharing a hotel room/suite. These prices are updated from time to time but your specific holiday price will be confirmed to you at the time of booking. The price on your confirmation/invoice will remain the same unless the UK or the local government at your holiday destination introduces additional taxes or charges, which we reserve the right to pass on to you.
All our prices are calculated in Pounds Sterling. If you would like the option to make your payment in US Dollars or Euros, please advise at the time of booking and we can discuss and may agree revised prices and arrangements.
No price increases will apply once full and final payment has been received.
Price Guarantee
Our prices are regularly checked to ensure that we offer the most competitive prices available. If you find one of our luxury villas/ hotels /resorts elsewhere at a lower price then let us know and we will check to see if we are able to offer a like for like price.
Amendment/Cancellation by you
Any amendment you wish to make to the original booking request, after the issue of the confirmation/invoice should be notified in writing, and any relevant charge for this amendment will be advised.
Should you wish to cancel the entire holiday, this should be sent in writing and cancellation charges as per our cancellation policy will apply. The cancellation takes effect from the date the written notification has been received when the relevant cancellation charges become due (see table below). Reasons covered by your insurance policy for cancellation should be referred directly to your chosen insurance company to discuss re-covering the relevant cancellation charges.
A cancellation invoice will be sent to you presenting the relevant charges within 7 – 10 days after receiving your cancellation notice.
Number of days before departure date Cancellation Fee per booking
60 days + Loss of deposit
46 – 59 Days 50 % charge of total holiday price
1 – 45 Days 100% charge of holiday price
On day of departure and thereafter 100% charge of holiday price
N.B. Any variation in the above charges for certain villas /hotels and resorts will be advised at the time of cancellation.
Cancellation by us
If WWDH becomes aware of any significant change to your chosen accommodation, we may have to cancel your booking. In such circumstances we will aim in conjunction with the villa Owner/villa management / hotel/ resort to find a suitable alternative or negotiate a full refund on your behalf.
We shall not be liable for any other costs, expenses or damages arising from the cancellation.
Building Work/Noise
Neither WWDH nor the Property Owner is responsible for noise or disturbance originating beyond the boundaries of the Property or which is beyond our control.
Occasionally building work or road work/maintenance and its associated noise may occur, over which in many cases we have little or no control. When and if we receive notification of any planned work from either the Owner, villa management, hotel or resort, we will advise you as soon as possible. WWDH accepts no responsibility when we have had no prior knowledge or prior warning. We will assist as much as possible and if necessary assist to find a suitable alternative. Any price difference would be discussed and agreed at the time, however if the alternative offered is more expensive, any additional payment will be your responsibility.
Force Majeure
WWDH regrets we cannot accept responsibility for loss, damage, disruption or cancellation of your holiday which has been prevented or affected by “force majeure”. This would mean in a case of unusual or unforeseeable circumstances beyond our control that resulted in unavoidable events, even if every opportunity to exercise due care had been taken. For example : War, riots, civil strife, terrorist activity, industrial disputes, natural or nuclear disaster, fire, adverse weather conditions, water level changes, sale of a Property and all other similar events outside of our control. You must ensure you have adequate travel insurance for your holiday and claim via your insurance company.
Complaints
Whilst WWDH envisages your holiday going well, you may find an occasion when something is not quite as you would expect it should be. Should you have any such query or complaint during your stay, you must report your problem or concern immediately to the house staff, villa management, hotel manager or resort manager and they will do all they can to assist and resolve this. If the issue/concern is not made known whilst in resort then this may cause a delay or complication when you return home. The contact at the accommodation will advise WWDH of your issues. If you find that the problem has not been resolved during your stay, and you wish to take the matter further, you should send full details in writing within 28 days of your return home. Once we are in receipt of your complaint in writing we will act as swiftly as we can and contact all concerned to ascertain an acceptable solution and bring the matter to a close.
Liability of the Company
The Company accepts responsibility for ensuring that any holiday supplied as described on our website and the services offered reach a reasonable standard.
As we act only as an agent for the Owner of the villas we present, we cannot accept any liability for any act(s) or omission(s) of the Owner or anyone representing, or employed by, the Owner. We also cannot accept any liability for any shortcomings or defects with or in any Property as all Properties are within the sole control of the Owners. The contract with the owner may be subject to additional terms and conditions depending on the Property. Our maximum liability to you relating to any fault with any service we provide (as opposed to any service provided by any third party such as an Owner or local agent for whom we are not responsible) is limited to the commission we have earned or are due to earn for the booking in question.
Operational decisions may be taken by air carriers and airports resulting in delays, diversions or rescheduling. The Company has no control over such decisions, and is therefore unable to accept responsibility for them.
Neither we (owners and employees of WWDH, acting as agent for the Property Owner) nor the Property Owner shall be responsible for the death of or personal injury of you or any person named on the booking form or any other person at the property, unless this results from the proven negligence of the owner, (in which case the Owner may be responsible).
We cannot be held responsible for the breakdown of mechanical equipment such as pumps, boilers, swimming pool filtration systems, domestic equipment, nor for the failure of public utilities such as water, gas and electricity. Once an equipment fault is reported to either the Property staff, the agent, the villa Owner or WWDH, all necessary and appropriate action will be taken to address the fault as soon as possible. WWDH has no liability to fix the fault, this lies with the Owner of the property.
Your Responsibility :
The Property and all furniture, fittings, effects, facilities and equipment should remain in the same state of repair and condition as at the start of your holiday. Any damage or loss to the Property or its contents during your stay will be your responsibility which would result in an appropriate payment being made to the Property Owner direct or to us as agent from your security deposit.
The lead person on the booking who has acknowledged our terms and conditions is responsible for the correct and decent behaviour of the party named on the booking form. Should you or any member of your party not behave in such a manner this may result in you and your party being asked to vacate the Property without a refund of the price.
All valuable items left at the Property are done so at your own risk. Neither WWDH nor the Property Owner nor our agents are responsible for loss, damage or consequential losses due to theft or any other security related incident howsoever caused. When renting a Property where appropriate it is your responsibility to activate burglar alarms, use any safe provided and take proper care against theft.
Any social events and other functions (e.g. weddings, receptions, large cocktail parties) or gatherings of more than the total occupancy of the Property must be agreed prior to arrival at the property via WWDH and with the Property Owner. If agreed, an additional charge may be applicable.
Pets are not allowed without prior written permission of the Property Owner. An additional security/damage charge may be required if the owner does allow you to bring a pet.